Securus Technologies is one of the biggest inmate communication and security service provider for correctional facilities. It offers a variety of products that facilitate inmate communication and security monitoring for prison facilities. It also has products that help in criminal investigations and promotion of public safety. Their products incorporate evidence analytical tools that allow security personnel to tap into and listen to live phone calls and watch live video call. These analytical tools allow the user to assess critically evidence and come out with a possible criminal motive. Such products include the Thread 3.1.
Recently Global Tec-Link, Securus Technologies main competitor, resorted to offer litigation claiming that their products and customers services were at the same level with that of Securus Technologies. Securus Technologies had little to say on this and called for an independent judge, to analyze the two companies’ products and customer services and offer a verdict which was the best in the correctional security solutions industry and to begin with, if they were even at the same level.
Securus Technologies has state of the art innovations in the inmate communication sector such as Voice Over Internet Phones and video visitation platforms that make them be at the top of the industry. Recently Securus Technologies laughed the video visitation mobile application to the market. This application is supported by phones that have either the Android or Apple operating systems. The new video visitation mobile application is expected to increase Securus Technologies customer service and market penetration.
Securus Technologies also has the world’s largest Voice Over Internet Phones platform in the correctional facility industry, making them the leader in inmate phone calls. On the other hand, Global Tec-Link has a small connection to this platform, thus, more customers prefer Securus Technologies. Securus recently invested over $670 million to fund its development and innovative projects in the United States while Global Tec-Link only invested less than 10% of the same course. The expected outcome is that Securus Technologies will have a wide variety of products on the market in the near future brought about by this investment. Global Tec-Link which invested less in their innovate sector will have nothing or little to offer the market in terms of innovative products. From this, you can easily conclude that Securus Technologies are far ahead of Global Tec-Link in all aspects of the correctional security solutions industry.